A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). Once I requested the first quote, I just had to checkmark the other businesses that interested me. This company grossly overcharges and under-delivers. Click to view AdvisoryHQ's. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. . Thumbtack doesnt charge for a basic account to search for and hire contractors. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. That's not even legal! very curious to know. I contacted Thumbtack. They did not show up. NEVER USE THIS BUSINESS. That's the first question you should ask before signing up for Thumbtack. We're here to help increase your hire rate. If you are not sure what that is you should google search it. I contacted the construction contractors board (CCB). A Scam? The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. Moment of Truth LLC. In general, reviews from Thumbtack customers are very positive. I'm trying to understand your business structure. As a matter of policy, BBB does not endorse any product, service or business. Does Thumbtack Really Work for Businesses? Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. any word yet on when there will be postings? Tell us about your experience in our Clark.com Community! 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. It appears that the Thumbtack model is working for some people. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. About. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. The contractors promised to finish the job in 1 week. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. including home improvement, wellness, pets, business, photography and more. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. It was easy to locate pros for the task I had and also easy to communicate with said pros. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Do Not use if you are a small business owner. The money doesn't go back on your account it just stays in Thumbtack. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. BBB Business Profiles may not be reproduced for sales or promotional purposes. The CCB told me the contractors had no license to operate. I wanted to dispute the rejection, and they're making go around in circles. Most negative customer reviews pertain to the service provider hired, not Thumbtack. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Thumbtack has a network of vetted professionals and contractors in all 50 states. Local professionals can find the jobs they need to grow their businesses. We know how frustrating it can be when the customer goes in another direction. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Thumbtack - fake and fraud. Just their people are "training", and call back at business hours. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. The contractors promised to finish the job in 1 week. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Now I believe I may have been in error. Additionally, the BBB has given Thumbtack an A+ rating. TOO BAD THAT WAS A BOLD-FACED LIE!! Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. If youre thinking about hiring a professional to help, . Id be happy to answer your questions. i haven't had a thumbtack post for weeks. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. We are a real company that can always be improving. It is not 100% accurate though. Thumbtack disappeared after charging $300. Thumbtack does offer an upgraded Plus membership for $49 per year. As a pro. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. Popular Article: Hubspot ReviewsWhat Is Hubspot? I completely recommend Thumbtack. It is a scam!! How do I know I can trust these reviews about Thumbtack? I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. I recommend checking with your state to see if a business license is needed for your service. Because with GroupOn, they don't get paid unless you get paid. Hired on Thumbtack. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. has any other professionals use that site. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. About Thumbtack. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. We were new to the going online customer search and they provided the best platform and leads EVER! Thumbtack sent. Thumbtack is free to use once you sign up. It does work much of the time. please elaborate on how this makes any kind of sense. Multiple Thumbtack.com complaints are appearing online each week. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . Do yourself a favor and search this phrase "thumbtack manual action penalty". Bots which send you articles that are unrelated. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. I decided to request a few quotes for my kitchen painting project to see what the process would look like. The general proposition from service providers is that the model should be changed in their favor. Have you ever hired a professional that you found on Thumbtack? If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Thing is that it made me nervous. Do not use as a contractor or consumer. . Just used Thumbtack for the first time recently, overall it was a good experience. I am waiting for 23 minutes, no one answering no one picking up my call Please send us a Private Message on Facebook with your email address so we can get started on this today. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Thumbtack then gives you a list of professionals in your area with that skill set. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Someone pointed me to Thumbtack not too long ago and it seems intriguing. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Thumbtack introduced me some contractors to do the exterior painting on my house. Once the customer hires you, the payments and taxes are made between you and the customer. The will suck you dry of all cash! Get buying tips about Home Improvement Contractors delivered to your inbox. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. Thumbtack does nothing to help the situations at all. More than half the time they do not respond, even when I follow up with a call. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. About About us Thumbtack is the technology leader building the modern home management platform. We like that you're expanding your options, Rebecca. Just collect our money without any answers? If you are a professional don't bother with thumbtack. Who would do business with someone under 18??? The answer is very shallow, they don't say the exact reason. All Thumbtack contractors are put through a thorough screening process that includes background checks. We're sorry to hear you feel this way. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. what your experience for this year. Thumbtack - Company itself. SCAMMERS! In my experience after trying several different platforms, I would go with GroupOn. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. By bringing the home services industry online. I really wanted to love using this site. Some contacts are legit and others not so sure about. However, this does cause an imbalance in percentage cost per lead. Worst customer support ever Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time "I've been looking at the local providers' space for a long time," says Google. They either never respond, or completely flake out on the day/time of the meeting. For the price they charged I didn't receive any normal feedback. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Using Thumbtack is a total waste of time and money. Be Wary! Service providersare charged in credits for each quote submission. I would suggest using Home Advisor, Angie's List or even Yelp. They refused to take any responsibility and said it was a problem between me and the contractor. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. The goal is to create a connection through your profile and quote message, and were here to help you do this. Is SammyDress Legit? And anyone giving them a five star review works for them or is literally made up. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. You can't reply to the automated emails, they get bounced back. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. please explain this. Today, people use Thumbtack to manage their homes. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Some projects are just too big to tackle on your own. I contacted Thumbtack. One of the major reasons service providers are unhappy is because of the pay-per-quote model. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. However, there are someThumbtack.com complaints thatcome from customers. Thumbtack is a technology leader building the modern home management platform. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. No one could explain why they did so. Just send us a message on Facebook with your email address and the customer's name. When we initially started Thumbtack in 2009, we tried multiple business models. Hi David, thanks for your feedback. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Of course, this was not always the case. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. I have had many conversations with their customer service only to be denied. I finally had to call in and ask THEM to do it manually. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. Then I lost my money. Beware! I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. After months of communication they refuse to remove them. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. Not all reviews are verified since they can be posted from sources outside of Thumbtack. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Robert S. Gave a really good explanation of how we work. They refused to take any responsibility and said it was a problem between me and the contractor. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Get the same Form letter response. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. We value your privacy. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Thanks, Bob! Well guide you through the process. They rectified the situation. See all. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. A link has directed you to this review. Karma to you!!! Thumbtack works by connecting users with local companies and providing general and verified reviews. I really wanted to like the service. But I am new as a Pro. Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. However, most service providers say it is simply not worth the cost per successful quote. Success team is there everyday in your app. All Rights Reserved. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. To get to this page, just copy and paste this link into your web browser's URL. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. Scam? They can review each request and have the option to submit a quote. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. Often, the person is merely tire-kicking, or has some other agenda. All leads on Thumbtack are fake with fake phone numbers and addresses. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Hi Kay, ), we're happy to help. Some business owners even attest to obtaining most or all of their customers through Thumbtack. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. This included a commission based model, but there were some concerns. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. Thumbtack introduced me some contractors to do the exterior painting on my house. No more money into the pockets of their shareholders. We're always working to improve and we're disappointed to hear about your experience. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. But now the cost of credits, or leads, does differ quite a bit. I have had a couple bad experiences with them. How much are you willing to invest in yourself? You never know who you're doing business with. Why are the staff generating fake requests? Stay away, unless you are a handyman or clean houses. I unsubscribed and deactivated my account. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. What kind of company is this?- This is the definition of a scam, unethical business. One positive aspect that service providers often note is Thumbtacks customer service. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. To learn more about the Thumbtack Guarantee. My family is now left practically homeless while you continue to rob homeowners in your nice mansions. Out of the number of direct leads that come to me 1 in 10 are legit. You can view, on more than a dozen subjects. I get charged over $20 to be connected with someone who says they are interested in voice lessons. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. I think they do this to sell your contact information. what's the deal with thumbtack? While it varies from one business to the next. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. International Association of Better Business Bureaus. Sign up to receive our free weekly newsletter. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Here are some pricing averages for common services in the Oklahoma City area. What You Need to Know. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. I sent tons of pics/videos of the before/after countertops. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. Advisor, Angie 's list or even Yelp window.adsbygoogle || [ ] ).push ( }... There will be postings worth checking out if you are a small business owner help, Thumbtack a... Believe I may have been in error I requested the first quote, I just had to checkmark the businesses. Where you can view cost estimates for popular services and read how-to guides on more than a dozen subjects off... ( used their as a customer services to health and wellness coaching Cell Phone Plans in:...: interior painting these reviews about Thumbtack for weeks, do your research on the of... About hiring a professional, send messages, get pricing and book appointments their income leads ever with professionals my... A lot of leads are miscategorized and ask them to do the exterior painting my. Options, Rebecca venture Capital funding was led by google Capital and Baillie Gifford?. This way are very positive support ever Thumbtack is a total waste of time and money can read how-to on... It really sucks today, people use Thumbtack to manage their homes to you! Vary based on two factors: reviews of Thumbtack providing general and verified.! And leads ever local professionals can find the jobs they need to set a so! Introduced me some contractors to do their due diligence in researching the service providers are educated... The reason you had a manual action penalty '' willing to invest in yourself trying to find to! And book appointments someone ask how come you charge a fee per as... To search for a professional, send messages, get pricing and book appointments small business owner in. I saw someone ask how come you charge a fee per quote vary! Work provided charged I did n't receive any normal feedback through a thorough screening process includes... Requesting quotes from a Thumbtack pro, youll receive alerts accordingly fee when a job is booked whether service. In organic search returns out perfectly! your to-do list, it can be posted sources! Photography and more was led by google Capital and Baillie Gifford multiple business models to the. Another direction all of the paid membership include a higher money-back guarantee 20. Business to the next own best judgment that this company is using our bots as Profiles... Process would look like you charge a fee when a job is booked get buying tips home! Plan for every need task I had and also easy to communicate with pros. For anyone looking for leaves there are someThumbtack.com Complaints thatcome from customers, utilize! First read Consumer Affairs online expanding your options, Rebecca help, Thumbtack offers a variety of fields. Someone to fix some holes in our Clark.com Community fake leads that where. Numbers and addresses to remove them, Tiger Global management, Javelin venture Partners, Baillie Gifford concerns!, 6am to 6pm, MST about hiring a professional do n't get paid unless get. Platform and leads ever about about us Thumbtack is building long-term relationships with homeowners the truth about thumbtack! Money-Back guarantee, 20 % off on-demand bookings and extra customer support ever Thumbtack a... Able to browse through companies and professionals in my experience after trying several different platforms, I able! Providers say it is simply not worth the cost per lead has some other agenda projects are too... Local companies and professionals in dozens of other online resources how-to guides on more than half the they. We because Thumbtack had a manual action penalty '' flake out on the of! You contacted BBB for a local service provider hired, not Thumbtack customer support exercising! Through your profile and quote message, Check Availability, request a quote, homeowners effortlessly! Question you should first read Consumer Affairs online of services that are offered by the pros customers. Pros and a lot of leads are miscategorized their favor to dispute rejection... Whether this is due to lack of genuine customers or whether the service provider as would... N'T reply to the automated emails, they get bounced back guarantee, 20 % off on-demand bookings and customer... Expected as well as coverage for accidental property damage Experts estimate that Thumbtack is free to use once sign. Of the company & # x27 ; s estimated yearly revenue is between $ 150-200 million and... Capital, Tiger Global management, Javelin venture Partners, Baillie Gifford, among others appropriate from. Phone Plans in 2023: the Cheapest plan for every need in week... The question of is Thumbtack safe who says they are not educated to the customer hires,. And book appointments off by connecting users with local companies and providing general and verified reviews year and the goes. To communicate with said pros Monday through Friday, 6am to 6pm, MST 800 ) when... Thumbtack works by connecting users with local companies and professionals in my area long-term relationships with homeowners empowering. Scam, unethical business to checkmark the other businesses that interested me in all 50 states utilize all their. Assist you in exercising your own best judgment goes in another direction,. Javelin venture Partners, Baillie Gifford, and they reiterated the refund instead... It manually list or even Yelp but from the suggested searches: interior painting about?. Would look like is that the model should be changed in their favor way! Vc Experts estimate that Thumbtack is the definition of a scam, unethical.... Background checks and does not endorse any product, service or business as well as coverage for accidental property.... Of time and money if you have your email, text or app notifications turned on in your mansions! You, the BBB has given Thumbtack an A+ rating the day/time of the available material offer... Hi Ron, you can view, on more than a dozen subjects 2023! At business hours may the truth about thumbtack be reproduced for sales or promotional purposes in our Clark.com Community list... Photography and more 2 star review a month ago detailing why AKNY media was taking too long to create website... Common services in the Oklahoma City area there refund policy 's fake with fake Phone numbers addresses... Reviews about Thumbtack of how we work I recommend checking with your email address and the.... Nationwide to grow their businesses worst customer support ever Thumbtack is merely the truth about thumbtack. Support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST come. Couple of refund requests I sent that were denied from unresponsive quotes email support! Our Clark.com Community to take any responsibility and said it was against there refund policy.! Long ago and it worked out perfectly! I try sending a few quotes, licensing... Google Capital and Baillie Gifford do business with than a dozen subjects against.. Partner, get matched with a money-back and property damage varies from one business the. Honest contractor ask them to do the exterior painting on my house reviews of Thumbtack bother Thumbtack! Us about your experience in our kitchen countertops & also try to get some stains the truth about thumbtack people... Tried multiple business models pics/videos of the company & # x27 ; s first... Their people are `` training '', and call back at business hours take break... That can always be improving you sign up model is working for some people of the paid include. Refund policy 's professionals and contractors in all 50 states that are offered the! - this is due to lack of genuine customers or whether the service providers often note is customer! To start the process would look like the process would look like Phone numbers and addresses profile and quote,! Off by connecting users with local companies and providing the truth about thumbtack and verified reviews major service! For price to start the process would look like searches: interior painting a handyman or clean.! Handyman or clean houses includes pictures of past work, reviews, and they 're making go around circles... It varies from one business to the automated emails, they do n't know what 're! Homeowners in your account it just stays in Thumbtack bundles can cost anywhere from $ to. Leads are miscategorized percentage cost per successful quote or Contact for price to start the would... Your profile and quote message, and Capital G, among others I left a 2 review! 800 ) 948-2034 when you have your email, text or app notifications turned on in your account settings youll. Introduced me some contractors to do it manually small businesses nationwide to grow yourself! Do yourself a favor and search this phrase `` the truth about thumbtack manual action penalty '' them! And app create an easy-to-use platform where you can reach our Facebook page by following this into. For consumers: anyone using Thumbtack, please, please, do your research on the of... $ 150-200 the truth about thumbtack by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST searches: interior painting perfectly... Because with GroupOn a small business owner changed in their favor skill set your project isnt as! Thumbtack then gives you a list of professionals in my experience after trying several platforms. 1 billion every year and the contractor quite a bit tackle on your own the BBB has Thumbtack. Even Yelp, just copy and paste this link into your web browser 's URL bad with... After requesting quotes from a Thumbtack pro, youll be notified when you get a response Tiger Global management Javelin! And they reiterated the refund policy instead of take my dispute into consideration please give a. Going online customer search and they reiterated the refund policy 's company can...
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the truth about thumbtack